FAQ

The glass parts are produced from barium or lead crystal. They are produced manually – by blowing, cutting and polishing in the acid or they are produced with machine – cutting.

Mostly are the parts using for crystal chandeliers, bracket lamps, table and floor lamps produced from polished brass. The brass is coated with the cover of varnish. This varnish is kilned with temperature more than 150 °C.

There is a different between the crystal and glass. It is defined according to legal regulations in various countries. It means mostly that "the crystal" determines the percentage occurrence of lead.

In Europe: EU rules determine that the glass goods containing less than 4% PbO is defined like "glass". The glass goods containing more than 10% Pb is crystal. The glass with the lead content over 30% is indicated like "high lead crystal".

In the USA: only 1% of lead and the glass is qualified like crystal.
The other countries: the producers usually use for "refined" high quality colourless glass the title "crystal" or "crystalin".

Generally: the products with more than 24% PbO are called like "lead crystal". The lead brings about that the glass after the cutting has higher lustre. The glass with the lead is heavier and the glass breaks the light. The light rays going through the glass are split to the rainbow colours and they reflect the whole light spectrum.

The producers usually use the title "crystal" for glass with the contents of lead less than 24%. This glass contains more BaO. This ensures the high quality of glass and the refraction of the light.

Imitation crystal lacks high gloss and sparkle. Crystal chandeliers are distinguished by a unique refraction of light that multiplies the power of light from incandescent bulbs. Ordinary glass or acrylic plastics, the most commonly used materials in crystal imitation, do not have this property.

You can also detect imitation crystal by its weight. Imitations can be up to half the weight of a genuine crystal product. Imitation crystals lack the high gloss and sparkle.

One of the clues to identify crystal is the price. Quality comes at a price, and it is not realistic for somewhere to offer genuine crystal two or three times cheaper.

Yes, in our showroom - JBX building at 3145/41 Palackého Street in Jablonec nad Nisou (CZ).

In our showroom you can see a cross-section of the range of chandeliers we offer. From classical crystal chandeliers, through brass cast and historical chandeliers to modern glass chandeliers. You can fully appreciate the quality of the chandeliers we offer.

You can arrange a visit by calling : +420 739 551 185 Sarka Novakova.

The company ArtCrystal Tomeš guarantees high quality of sold crystal chandeliers. Excellent craftsmanship, quality of materials used and advanced production technology allow us to offer our customers an exceptional warranty period of 5 years. We supply spare parts for up to 10 years after the production/sale of the ordered goods.

The quality and safety of our chandeliers is verified by many users in the Czech Republic and worldwide. All our products are tested for quality and safety according to the strictest European standards.

The brass parts used for crystal chandeliers are protected against oxidation by a layer of high quality lacquer baked at temperatures above 150°C.

As long as this layer of the crystal chandelier, lamp or wall lamp is not disturbed, oxidation and thus blackening of the brass parts does not occur. Crystal parts are practically "eternal".

Yes, it is possible to produce crystal chandeliers with coloured crystal trimmings according to the design and colours of your interior If you are interested, please contact us.

Yes, it is possible. Please, be so kind and contact us for more information.

The classic chandeliers, wall lights and lamps are supplied without bulbs. The chandelier can then be fitted with classic bulbs, halogen or LED bulbs at your discretion.

All lighting fixtures are standard produced for voltage 230V. It is possible to produce the lighting fixtures for voltage 110V as well. This version is for USA and Japan.

If you will choose the chandelier with more than 6 arms – you can divide the chandelier to two light sections.

It means that only half of bulbs will be on. This connection is possible only in the case that 3 cables go from lighting fixture to switch.

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The chandelier can be easily assembled according to the instructions and drawing.

For assembly you will only need pliers and a screwdriver. The 6 arm chandelier can be assembled and wired in 1-2 hours.

Everyone can change a light bulb. Just follow this procedure:

1. Turn off the circuit breaker.
2. Unscrew the old bulb.
3. Screw the new bulb into the threads of the luminaire.
4. Make sure the new bulb is firmly seated in the thread. Tighten carefully so as not to damage it.
5. Turn on the circuit breaker.
6. Test that the bulb is lit. If not, contact an electrician.

The filament bulb is a relatively new, designer type of LED bulb. Often this special subcategory of LED bulbs is called the "Edison bulb for the 21st century". In appearance and design, they really do look like classic tungsten bulbs.
These bulbs differ from classic LED bulbs only in their retro look and design. However, the characteristics (and therefore the advantages) are the same.

LED bulbs are officially called electroluminescent diodes. Their illumination is based on electroluminescence, which converts electric current into light.

The diodes work thanks to semiconductors composed of two layers through which an electric current passes. When current is applied, electrons move from one layer to the other, creating excess energy - light.

Once you have placed your order, you will receive confirmation from us that your order is in our system and which individual items it contains.

Please always have your order number handy when you enquire so that we can inform you as quickly as possible by phone or email. Contact information can be found in the footer of the shop or in the Contacts.

Payment by bank transfer, payment by credit card through a payment gateway or PayPal and payment in cash upon receipt of the goods in our company. More detailed information can be found in the section How to pay.

Yes, you can. In case of payment by credit card, you will be redirected to a 3D secure VISA/MC payment gateway where you will be asked to pay.

The data transfer from your computer is secured against misuse by an encryption algorithm and is therefore completely secure.

For card payments we also use the globally verified secure payment system PayPal. Data is entered into the same secure network as used by major banks. PayPal accepts all commonly used types of credit cards. It is a secure payment instrument open to the entire market without restriction of affiliation to one bank.

We have long time experience with the packing and sending of the goods to all over the world. Our system of packing complies with strict requirements of air transport as well. Chandeliers, floor lamps, table lamps are properly packed. There is a foam in the box which reduces impacts during the transport.

We send the lighting fixtures partially dismantled (the body of the lighting fixture, arms, dishes, chandelier trimmings, chains). The components are properly packed and marked. It is easy to assemble the chandelier according to instruction manual.

We check the goods after receipt from the producer immediately.

We check following:
a) If the goods is not damaged
b) Correctness of the shipment
c) Completeness of the shipment

We pack the goods after the checking according to the ArtCrystal company standards to we avoid the damage of the goods during the transport.

The chandeliers are insured – if the goods is lost during the transport, we will send you new goods.

If some of the components will be damaged during the transport you will receive the spare parts free of charge. We require to be the shipment checked and this event announced us by phone or by e-mail within 48 hours after receipt of the goods from the forwarder. We ask you for specification of damaged part via drawing or via photo.

The Customer has to write up the complaint protocol with the forwarder. The Customer is not entitled to get new goods without this complaint protocol.

If some of the components will be damaged during the transport you will receive the spare parts free of charge.

We require to be the shipment checked and this event announced us by phone or by e-mail within 48 hours after receipt of the goods from the forwarder.

If some part of the lighting fixture will be damaged during the use or within the assembly we will arrange the part.

I want to claim the goods. What should I do? Our main aim is a satisfied customer. We want to provide you the best service.

However, mistakes or misunderstandings may occur. If you feel that something is not as it should be, please contact Ms. Šárka Nováková at novakova@artcrystal.cz.Describe your problem to us and we will try to find the best solution for you. Don´t forget to mention the number of your order.

Company Bořivoj Tomeš – ArtCrystal was founded in 1989. This company continues in traditional production and in business with products from Bohemian glass. This company exports the products to the customers to all over the world more than 30 years.

Our company sells the chandeliers and other glass goods and we have more than 45.000 satisfied customers. More than 700 shops are all over the world. 

We produced the crystal chandeliers for hotels, representative buildings, theatres, luxurious palaces, luxurious housings, representative reception desks, churches, restaurants, art-nouveau villas. We use only high quality materials for the production. There is machine-cut and manually-cut crystal glass on the chandeliers.